Shipping Policy

Average Delivery Time

Here’s an overview of the average delivery time for all of our packages:

Once an order is placed, we take 1–3 business days to process it. During the week, processing usually takes one business day, but if you place an order on Friday evening or over the weekend, processing may take a little longer.
After your order has been processed, it will be shipped, and delivery typically takes 8–12 business days.

We strive to make the ordering and delivery process as smooth and convenient as possible for our customers. If you have any questions or concerns, please don’t hesitate to contact our customer service team. Below you’ll find an explanation of how your order is processed and delivered.

Placing an Order

Ordering from Fay New York is designed to be simple and straightforward:

Go to the product page and add the item you want to your shopping cart by clicking the black “Add to Cart” button.
Make sure you’ve selected the correct variant (e.g., size or color). If everything is correct, click the “Proceed to Checkout” button.
On the information page, enter your shipping address carefully and double-check that all details are accurate. Then click “Continue to Shipping.”
On the Shipping page, you’ll have a chance to review your address again. Here, you’ll also see that all shipments are completely free of charge — we always cover the shipping and delivery costs as a thank-you to our customers.
Click “Proceed to Payment” to choose your preferred payment method.

Payment Options

All payment options on hellostella.com are SSL-encrypted, ensuring a secure checkout process. We currently accept:

Credit Card (AMEX, Mastercard, Maestro, Visa)
PayPal
EPS
Sofort/Immediate Payment

After selecting your preferred method, click “Complete Order” to be redirected to the secure payment page. Follow the instructions provided there to finalize your purchase.

If you encounter any issues with your order, our customer support team is always here to help.

Shipping Costs

We cover all shipping costs — every order is delivered to your door 100% free of charge, with no minimum order required.

Shipping Your Order

Found the perfect outfit or accessory on our website? We want you to enjoy it as soon as possible! That’s why we process and ship orders quickly.

To keep our product prices fair, we consolidate shipments and send them in bulk once we’ve reached the minimum shipping quantity. This approach helps us minimize costs and contribute to a more sustainable world. We appreciate your understanding and support.

Please note: Like many online shops, we are currently experiencing high demand, and there may be occasional delays due to the COVID-19 pandemic. Please keep this in mind when placing your order — we’ll always do our best to ship your items as quickly as possible.

If you need your order shipped today, please contact us via email. Our support team will be happy to assist you with the best possible solution.